- Company: Monzo
- Location: Remote (UK)
- Job type: Full-time
- Salary: £41,300 – £52,250 + Incentive Awards
- Deadline: Rolling basis (close when sufficient applications received)
✅ Visa sponsor check: Monzo Bank Ltd (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 9 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Monzo is looking for a Partner Programme Delivery Lead to join its Global Ops Team. In this position, you will investigate operational issues, drive the delivery of agreed projects, and work closely with partners to turn plans into measurable results. The role focuses on understanding root causes and executing detailed workstreams to improve service delivery.
Responsibilities
- Investigation and Analysis: Conduct root cause analysis using quantitative data and qualitative field research to identify systemic issues.
- Project Delivery: Own end-to-end delivery of defined workstreams, including planning, execution, and cross-functional alignment.
- Risk Management: Proactively identify risks, maintain accurate delivery records, and ensure operational readiness for handover.
- Insights and Reporting: Synthesize findings into business cases, stakeholder updates, and actionable recommendations for leadership.
- Global Engagement: Travel within the UK and internationally to support on-site investigations and partner mobilisation.
Requirements
- Essential experience independently delivering defined projects or substantial workstreams from planning through handover.
- Clear history of working directly with external partners and representing the company professionally.
- Strong analytical skills with confidence using spreadsheets and reporting tools to interpret multi-source data.
- Ability to travel within the UK and internationally (sites include India, Romania, and South Africa).
- Excellent written and verbal communication skills, with the ability to make complex information clear.
- Experience in an operational, regulated, or customer-sensitive environment.
- An investigative mindset with the ability to distinguish isolated examples from wider operational themes.
Pay and benefits
- Salary range of £41,300 – £52,250 plus incentive awards.
- Distributed working within the UK with ad hoc meetings in London.
- Essential international travel to offshore partner sites.
- Home working setup support, including a MacBook and additional equipment for fully remote workers.
How to apply
Apply directly on Monzo’s own careers website. Omadaily never charges job seekers.
