- Company: Accor
- Location: London, England
- Job type: Full-time
- Salary: Competitive salary plus a share of the hotel’s service charge
About the role
Delano London is set to open in late 2026, bringing the celebrated spirit of Delano Miami Beach to the UK. Located overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, along with the legendary Rose Bar and Rose Lounge. As part of the Ennismore and Accor collective, this is a unique opportunity to help shape the guest experience from the very beginning.
In this role, you will serve as the leader on duty during overnight hours. You will oversee all front desk operations, ensure smooth guest arrivals and departures, and maintain a strong presence throughout the property. You will act as the primary point of contact for all departments, ensuring seamless communication and coordination while providing leadership in the absence of daytime executive management.
Responsibilities
- Oversee all front desk operations during the overnight shift to ensure efficient service.
- Supervise guest service agents and manage nightly financial reports and system rollovers.
- Conduct property walks to monitor cleanliness, safety, and operational readiness.
- Handle guest check-ins, check-outs, room changes, and special requests professionally.
- Resolve guest complaints or incidents promptly and diplomatically.
- Monitor lobby activity to ensure guest safety and maintain a welcoming environment.
- Communicate significant overnight events to the morning management team via detailed shift reports.
- Coordinate with Housekeeping, Engineering, and Security to address operational needs.
- Respond to emergency situations in accordance with hotel protocols.
- Train, support, and supervise overnight front desk team members.
- Maintain confidentiality of all guest and hotel information.
Requirements
- Previous experience as a Night Manager in a similar high-end hospitality environment.
- Ability to perform and oversee nightly audit functions, including balancing daily revenue.
- Skilled in handling guest complaints professionally during minimal staffing hours.
- Comfortable working independently and making critical decisions without upper management onsite.
- Strong knowledge of hotel operations, including Front Desk, Concierge, and Guest Services.
- Solid experience working with property management systems such as Opera and SynXis.
- Strong multitasking skills and the ability to remain observant and responsive under pressure.
Pay and benefits
- Competitive salary plus a share of the hotel’s service charge.
- A health cash plan to claim money back and access support for physical and mental wellbeing.
- Excellent discounts on hotels across the world through the Ennismore and Accor portfolios.
- Referral bonus for successful new team member recommendations.
- Monthly team recognition, regular team events, and biannual team parties.
- Opportunities for learning and development within a fast-growing international group.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
