- Company: Accor
- Location: London, England
- Job type: Full-time
- Salary: £14.80 per hour + Bonus
About the role
Accor is seeking a dedicated Multitasking Reception Team Member to join their London team. As part of a global hospitality network with over 5,500 hotels, you will play a key role in delivering memorable guest experiences. This full-time position focuses on providing efficient front desk service, managing guest accounts, and maintaining high standards of security and communication.
Responsibilities
- Handle guest registration, departures, and account maintenance with accuracy and care.
- Manage incoming calls via the switchboard professionally, ensuring prompt and polite service.
- Enforce strict security procedures regarding guest confidentiality, room keys, and credit transactions.
- Act as a communication hub between guests and various hotel departments, both verbally and in writing.
- Document and distribute internal and guest messages according to hotel procedures.
- Assist with reservation screening and provide up-to-date information to guests.
- Promote hotel facilities and drive sales through strong product knowledge.
- Support other duties as requested, such as hosting breakfast.
Requirements
- Fluent written and spoken English; a second language is an advantage.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving abilities and a collaborative team mindset.
- You must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining work authorization.
Pay and benefits
- Salary: £14.80 per hour plus a bonus scheme.
- Pension scheme.
- Discount card for use in Accor hotels worldwide.
- Complimentary stays in UK hotels via Bonus Breaks Vouchers (subject to availability and terms).
- Training and development opportunities.
- Additional holidays based on service length.
- Employee Advisory Service and a ‘Recommend a friend’ scheme.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
