- Company: GitLab
- Location: Remote (Ireland, France, Germany, Spain, United Kingdom)
- Job type: Full-time
About the role
GitLab is seeking a Manager, Professional Services Engineers to lead a team based across Europe. You will be responsible for the performance, development, and daily management of Professional Services Engineers working in a remote, asynchronous environment. This is a people-first role with technical depth, where you will help build a high-performing services practice that delivers value to enterprise customers.
Responsibilities
- Lead and manage a team of Professional Services Engineers, supporting their growth and delivery across customer engagements.
- Develop team members through regular one-on-ones, coaching, and career conversations.
- Own delivery outcomes for implementations, migrations, advisory services, and statement of work engagements.
- Monitor project health, identify risks early, and step in or escalate when necessary.
- Partner with Technical Architects, Sales, and Customer Success to plan and resource services engagements.
- Track team utilization, customer satisfaction, and escalation trends to improve operational effectiveness.
- Act as a senior escalation point for complex customer situations.
- Contribute to the continuous improvement of Professional Services processes and delivery standards.
Requirements
- Significant experience leading and developing high-performing technical teams in a customer-facing environment.
- A strong technical foundation in software delivery, DevSecOps, or platform engineering.
- Experience managing professional services, implementation delivery, or technical consulting for enterprise customers.
- Proven ability to navigate customer escalations and drive clear outcomes in complex situations.
- Strong collaboration skills with cross-functional partners such as Sales and Customer Success.
- Comfort working in a fully remote, asynchronous organization with strong written communication skills.
Pay and benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- Team Member Resource Groups
How to apply
Apply directly on GitLab’s own careers website. Omadaily never charges job seekers.
