- Company: Twilio
- Location: Remote – United Kingdom
- Job type: Full-time
- Salary: Competitive pay (varies by location and experience)
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About the role
Twilio is seeking a Legal Services Manager to join the Center of Excellence within the Legal Operations Team. As a remote-first company, you will work from home while supporting a global team. In this position, you will act as the initial point of contact for legal inquiries and manage high-volume, repeatable tasks to improve team efficiency.
Responsibilities
- Serve as the first point of contact for Go-To-Market and Telecom Carrier Relations colleagues regarding commercial contracts.
- Review and negotiate NDAs, SOWs, assignment agreements, and service orders independently.
- Provide timely responses to general legal questions and agreement negotiation requests.
- Support law firm eBilling matter creation and resolve invoice escalations.
- Contribute to the Center of Excellence Playbook and support ad-hoc operational projects.
Requirements
- A bachelor’s degree.
- 5+ years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal.
- Strong knowledge of commercial contracts and principles, including drafting and negotiating NDAs, SOWs, and service orders.
- Experience with tools such as Salesforce, Conga, Microsoft Office, Google Suite, Airtable, DocuSign, and Adobe Acrobat Pro.
- Working understanding of how to leverage common LLMs (e.g., ChatGPT, Gemini) for efficiency.
- Outstanding written and verbal communication skills with a customer-first attitude.
Pay and benefits
- Competitive pay determined by skills, experience, and geographic location.
- Generous time off, parental leave, and wellness leave.
- Healthcare coverage and a retirement savings program.
- Occasional travel may be required for team offsites and All Hands gatherings.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
