- Company: Accor
- Location: London, England
- Job type: Full-time
- Salary: Competitive package including service charge and annual bonus of £1.300,00
About the role
Join Sofitel London St James, a luxury hotel in London that blends refined elegance with playful indulgence. As the In-Room Dining Team Leader, you will oversee daily operations to ensure guests receive impeccable service and high-quality food and beverages in their rooms. The hotel values diversity, professional growth, and individual contributions, fostering a supportive and inclusive workplace culture.
Responsibilities
- Ensure prompt and accurate delivery of food and beverages while maintaining luxury standards.
- Anticipate guest needs to create personalised and memorable dining experiences.
- Resolve guest complaints and special requests professionally and in a timely manner.
- Collaborate with other departments to ensure smooth operations and seamless guest experiences.
- Supervise, train, and motivate the in-room dining team to adhere to service standards.
- Conduct pre-shift meetings to communicate priorities, special requests, and VIP guests.
- Monitor staff performance, provide coaching, and ensure proper grooming and uniform standards.
- Oversee the setup and breakdown of dining trays, trolleys, and service stations.
- Maintain strong menu knowledge, including ingredients and preparation methods.
- Ensure all orders are processed accurately and delivered on time.
- Comply with health and safety standards, including food handling and sanitation.
- Implement hotel policies, including security measures for room deliveries.
- Monitor guest feedback and implement service improvements.
- Create work schedules to ensure appropriate staffing levels during peak times.
Requirements
- Previous experience in a luxury hotel Food & Beverage environment, preferably in In-Room Dining, Restaurant, or Lounge operations.
- Supervisory or Team Leader experience with a proven ability to lead, motivate, and develop a team.
- Strong knowledge of food and beverage service standards, including menu knowledge, wine service, and luxury guest service.
- Excellent communication and guest relations skills, with the ability to resolve complaints professionally.
Pay and benefits
- Competitive compensation package, including service charge and an annual bonus of £1.300,00.
- Free stays in the UK or Ireland (4 nights per year).
- Employee Benefit Card with discounted rates at Accor properties worldwide.
- Sofitel Experience: A luxurious night at the hotel with breakfast.
- Complimentary meals while on duty.
- Special rates in Food & Beverage, Rooms, and Spa.
- Exceptional training and development opportunities through apprenticeship programs.
- Global growth opportunities within Europe’s largest hospitality group.
- Employee Assistance Program with 24/7 GP access.
- Social events and activities.
- Wellbeing initiatives, including apps with content to support your well-being.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
