- Company: Accor
- Location: London, England
- Job type: Full-time
- Salary: Competitive package including service charge and £1,300 annual bonus
About the role
Sofitel London St James is looking for an In-Room Dining Supervisor to oversee daily operations. You will ensure guests receive impeccable service and high-quality food and beverages in their rooms. This role focuses on maintaining luxury standards and creating memorable dining experiences.
Responsibilities
- Ensure prompt and accurate delivery of food and beverages to guest rooms.
- Anticipate guest needs and personalise service to meet luxury standards.
- Resolve guest complaints or special requests professionally and timely.
- Supervise, train, and motivate the in-room dining team.
- Conduct pre-shift meetings to communicate priorities and VIP details.
- Monitor staff performance, grooming, and uniform standards.
- Oversee the setup and breakdown of dining trays and trolleys.
- Maintain strong knowledge of the menu, ingredients, and preparation methods.
- Ensure compliance with health, safety, and security policies.
- Monitor guest feedback and implement service improvements.
Requirements
- Minimum 2 years’ supervisory experience in In-Room Dining, Restaurant, Banqueting, or F&B within a luxury hotel.
- Food Safety Level 2 Certificate or equivalent food hygiene qualification.
- Excellent leadership and team management skills.
- Strong knowledge of luxury hospitality service standards.
- Proficiency in POS systems, ordering platforms, and workforce management software (e.g., Fourth).
Pay and benefits
- Competitive compensation package including service charge.
- Annual bonus of £1,300.
- Free stays in the UK or Ireland (4 nights per year).
- Employee Benefit Card with discounted rates at Accor properties worldwide.
- Complimentary meals while on duty.
- Special rates on F&B, rooms, and spa services.
- Access to training, development opportunities, and a 24/7 GP assistance program.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
