- Company: Accor
- Location: Southampton, United Kingdom
- Job type: Full-time
- Salary: £12.95 per hour
About the role
Accor is looking for a friendly and professional Guest Service Assistant to join the team at Novotel Southampton Centre. You will become the face of the hotel, delivering memorable experiences for guests from arrival to departure. This full-time position is located close to Southampton Central Station and the city’s cruise terminals, serving a mix of business travellers, leisure guests, and cruise passengers.
Responsibilities
- Welcoming guests and managing check-ins and check-outs.
- Processing payments and handling guest enquiries.
- Preparing and serving food and beverages.
- Providing local area information and assisting with guest requests.
- Supporting conference and meeting room set-up when required.
- Maintaining high standards of cleanliness and presentation.
- Working closely with colleagues across all departments to deliver excellent service.
Requirements
- Strong communication and interpersonal skills.
- A professional and positive attitude with a desire to learn.
- Confidence using technology and learning new systems.
- A flexible approach to shift work, including evenings, weekends, and bank holidays.
- Previous hospitality experience is an advantage but not essential.
Pay and benefits
- £12.95 per hour.
- Company sick pay.
- A day off for your birthday each year.
- Employee discounts.
- Ongoing training and development opportunities.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
