- Company: Accor
- Location: Ipswich, England
- Job type: Part-time
About the role
Accor is looking for an enthusiastic and customer-focused individual to join the team at their hotel in Ipswich. As a Front Office Multi-Skilled Team Member, you will be the face of the organization, ensuring a warm welcome and exceptional service from check-in to check-out. This is a part-time position requiring flexibility to work both day and night shifts.
Responsibilities
- Extend a friendly welcome to all guests and embody hospitality excellence.
- Manage check-in and check-out processes with accuracy and attention to detail.
- Respond promptly and courteously to guest inquiries and requests.
- Handle phone calls professionally, providing information on hotel services and local attractions.
- Process payments accurately and maintain financial records.
- Promote hotel facilities and services to maximize sales opportunities.
- Collaborate with other departments to ensure seamless guest experiences.
- Address and resolve guest concerns in a timely and empathetic manner.
- Maintain an organized and tidy front desk area.
- Adapt to changing priorities and manage multiple tasks in a fast-paced environment.
- Ensure compliance with hotel policies and safety procedures.
Requirements
- Proven customer service experience, preferably in the hospitality industry.
- Fluency in English with excellent verbal and written communication skills.
- Prior experience with the OPERA cloud property management system is highly desirable.
- Strong multitasking abilities and efficient time management skills.
- Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Flexible attitude with willingness to work various shifts, including weekends and holidays.
- Problem-solving skills with the ability to make decisions in a fast-paced environment.
- Professional appearance and positive, enthusiastic attitude.
- MUST LIVE IN THE UK
Pay and benefits
The job advertisement does not specify pay rates or additional benefits. Accor states that they are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
