- Company: Monzo
- Location: Remote (UK)
- Job type: Full-time
- Salary: £27,700 – £33,600 + Incentive Awards
- Deadline: Rolling basis (closes when enough applications are received)
✅ Visa sponsor check: Monzo Bank Ltd (London) is on the UK Home Office register of licensed sponsors for Skilled Worker, Global Business Mobility: Senior or Specialist Worker (A rating), checked 5 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
Monzo is looking for a Fraud Pursue Investigator to join its Financial Crime & Fraud Team. This remote role is based in the UK and focuses on protecting customers and the wider financial industry from fraud. You will act as a key link between Monzo and other institutions, helping to stop fraudsters and recover funds. The role requires a values-driven approach, empathy, and strong attention to detail.
Responsibilities
- Investigate and action fraud reports received from other financial institutions.
- Probe for further evidence where necessary to support investigations.
- Report fraud to other banks when Monzo customers have been victims.
- Manage communications with CIFAS regarding potential fraudsters.
- Coordinate with law enforcement on crimes discovered during investigations.
- Create and action indemnities and defunds where needed.
- Work to both regulated and unregulated deadlines while maintaining high quality standards.
Requirements
- Excellent written and verbal English communication skills.
- Previous experience in customer service or a related field.
- Strong skills in investigating, problem-solving, and decision-making.
- Ability to be persuasive and empathetic when handling sensitive cases.
- Capability to work independently and collaboratively with the wider team.
- Ability to meet deadlines in a fast-paced environment.
- Alignment with Monzo’s core values.
Pay and benefits
- Base salary of £27,700 – £33,600.
- Incentive Awards tied to your performance.
- £1,000 annual learning budget for books, training, and conferences.
- Home office setup support, including a MacBook and additional equipment for remote workers.
- 37.5 hours per week with shifts between 9am-5:30pm or 9:30am-6:00pm.
- One weekend shift (Saturday or Sunday) every four weeks.
How to apply
Apply directly on Monzo’s own careers website. Omadaily never charges job seekers.
