- Company: Accor
- Location: Birmingham, England
- Job type: Contract
- Salary: £14.45 per hour plus variable monthly service charge
About the role
Accor is seeking a Food & Beverage Team Leader to join the team at Ibis Birmingham Airport. Your mission is to create memorable moments for guests by connecting hearts from arrival to farewell. You will lead the F&B department, ensuring high-quality service while supporting the professional growth of your team members.
Responsibilities
- Customer Relations: Build strong relationships with guests, anticipate their needs, and ensure satisfaction throughout their stay.
- Operations: Manage stock rotation for drinks and supplies, supervise bar and restaurant presentation, and apply brand audit procedures.
- Team Management: Motivate and train employees, ensure proper presentation and hygiene, and foster a positive working atmosphere.
- Commercial: Promote hotel services and special offers to increase sales and guest loyalty.
- Administration & Safety: Maintain equipment inventories, minimize loss and breakage, and ensure compliance with HACCP, fire safety, and environmental regulations.
Requirements
- A minimum of 3 years of previous experience in a supervisory role.
- Previous customer service experience.
- Ability to work effectively under pressure.
Pay and benefits
- £14.45 per hour plus a variable monthly service charge.
- Free night stays in UK Accor hotels.
- 30% discount in any Accor Restaurant (T&Cs apply).
- Discounted hotel rates at Accor properties worldwide.
- Access to Accor Academy for continuous learning and development.
- Opportunities to grow your experience across 5,000 hotels in over 100 countries.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
