- Company: ServiceNow
- Location: London, United Kingdom (Remote)
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
✅ Visa sponsor check: ServiceNow UK Limited (Staines Upon Thames) is on the UK Home Office register of licensed sponsors for Global Business Mobility: Senior or Specialist Worker, Skilled Worker (A rating), checked 3 November 2026. Being a licensed sponsor doesn’t guarantee sponsorship for this role: confirm it with the employer, and never pay anyone for a Certificate of Sponsorship.
About the role
ServiceNow is looking for a Director of Sales Operations Management to lead a team focused on commercial deal support, proposal development, and pricing strategy. This is a hands-on leadership position where you will develop talent, scale commercial capabilities, and establish repeatable processes. You will also personally support the organization’s most strategic and high-impact enterprise opportunities.
Responsibilities
- Team Leadership: Lead, coach, and develop a team of Deals Operations and Commercial Strategy professionals, setting performance goals and career development plans.
- Strategic Deal Engagement: Personally support the largest and most complex opportunities, partnering with Sales Leadership on commercial strategy and acting as an escalation point for complex scenarios.
- Proposal & Commercial Strategy: Oversee the creation of customer-facing proposals, executive presentations, and business cases, ensuring consistent quality and clear value communication.
- Product Alignment: Partner with Product and Solution Consulting teams to ensure customer requirements are effectively translated into commercial recommendations and strategic positioning.
- Sales Enablement: Develop programs to increase seller competency in pricing and proposal effectiveness, and establish metrics to evaluate deal support performance.
Requirements
- 10+ years of experience in Sales Operations, Revenue Operations, Commercial Strategy, or Deal Support.
- 3+ years leading or mentoring teams in a sales support, commercial, or operations environment.
- Experience supporting enterprise software or SaaS organizations through complex sales cycles.
- Strong expertise in pricing strategy, deal modeling, and customer-facing proposal development.
- Proven ability to coach sales teams and influence executive stakeholders.
- Exceptional communication, leadership, and organizational skills.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or required in office) based on the nature of the work and location. The company is an equal opportunity employer and provides accommodations for candidates who require them during the application process.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
