- Company: Union Systems Limited
- Location: Victoria Island, Lagos
- Job type: Full-time
- Deadline: 31 October 2026
About the role
Union Systems Limited (USL) develops international trade and treasury applications for banks, financial institutions, and corporates. We are looking for a Technical Support Officer to serve as the second point of escalation for client-reported issues. This role involves providing advanced technical support, investigating incidents, and working closely with developers and clients to ensure timely resolution and high customer satisfaction.
Responsibilities
- Replicate reported issues in test environments and analyze logs, database records, and system metrics to identify root causes.
- Provide second-level technical support for software applications and integrated systems.
- Escalate confirmed software bugs or complex issues to the Development Team with appropriate documentation.
- Support clients during application upgrades, deployments, and change implementations.
- Prioritize incidents based on severity and business impact, responding within agreed Service Level Agreements (SLAs).
- Verify fixes, perform post-resolution testing, and monitor application health.
- Collaborate with Software Developers, DevOps Engineers, and Project Teams to resolve incidents.
- Contribute to technical knowledge bases and participate in root cause analysis sessions.
- Track unresolved issues and prepare periodic reports on incident trends and SLA performance.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
- Minimum of 5 years’ experience in Application Support, Technical Support, IT Operations, or Software Implementation.
- Experience supporting enterprise applications, fintech solutions, banking applications, or ERP systems.
- Familiarity with Windows and Linux server environments.
- Ability to execute basic SQL queries and understanding of databases (Microsoft SQL Server, MySQL, PostgreSQL, or Oracle).
- Strong knowledge of software application troubleshooting and Help Desk/Ticketing Systems.
- Knowledge of APIs, web services, and system integrations.
- Knowledge of cloud platforms and DevOps practices is an added advantage.
- Excellent communication skills, attention to detail, and the ability to perform under pressure.
How to apply
Interested and qualified candidates should send their application with a Cover Letter to victoria.ogbu@unionsystems.com. Please use the Job Title as the subject of the email. The application deadline is 31st October, 2026.
Apply by email: victoria.ogbu@unionsystems.com
