- Company: Uridium Technologies
- Location: Lekki, Lagos
- Job type: Full-time
About the role
Uridium Technologies is seeking a Support Centre Personnel to join their team in Lekki, Lagos. Established in 2016, the company is an enterprise technology integrator serving sectors such as banking, telecommunications, and government. In this role, you will provide first-level technical and business support while maintaining a high standard of customer experience. You will also play a key part in building strong, mutually beneficial relationships between customers and the company brand.
Responsibilities
- Handle assigned support requests within agreed timelines.
- Generate periodic reports on treated cases, analyze trends, and provide ad hoc management reports.
- Provide feedback on system challenges, bugs, and desired new features.
- Facilitate training for users and recommend training for new users who need support with transaction processing.
- Conduct product demonstrations for prospective users.
- Escalate technical issues to relevant internal and external stakeholders.
- Engage inactive customers to win them back.
- Review feedback and follow up on negative comments to resolve customer concerns.
- Issue circulars to registered users regarding system updates.
Requirements
- B.Sc. Degree.
- 3-4 years of relevant experience.
How to apply
Interested and qualified candidates should click here to apply online.
