Lagos State Hospitality & Food Services Professional Bodies & Associations

Soft Services Manager at International Facilities Services (IFS) Group

Posted

About the role

International Facilities Services (IFS) Group is a leading integrated facilities management provider in West Africa. We are looking for a hands-on Soft Services Manager to join our team in Lagos. This full-time position reports to the Facility Manager and focuses on leading the soft services workforce, managing sub-contractors, and ensuring high standards of service quality and cost control.

Responsibilities

  • Plan and supervise daily, periodic, and deep-cleaning programmes, as well as grounds maintenance and pest control routines.
  • Enforce Health, Safety, and Environment (HSE) compliance, including safe systems of work and chemical handling.
  • Coordinate soft services readiness for events and peak periods to maintain a presentable facility.
  • Manage specialist sub-contractors for services such as fumigation and waste disposal.
  • Handle escalations and stakeholder requests professionally to maintain a strong service culture.
  • Produce performance reports tracking SLA/KPI attainment, trends, and incidents.
  • Manage the soft services budget, consumables, chemicals, and equipment.
  • Lead, roster, and develop the soft services team and supervisors.
  • Implement and monitor quality assurance through inspections, audits, and corrective actions.

Requirements

  • A Bachelor’s Degree.
  • 8-10 years of relevant experience.

How to apply

Interested and qualified candidates should submit their CV to klinsajobs@gmail.com using “Soft Services Manager Application” as the subject of the email. The application deadline is 10th November, 2026.

Apply by email: klinsajobs@gmail.com