- Company: Palmpay Limited
- Location: Aba – Abia, Auchi – Edo, and Abakaliki – Ebonyi
- Job type: Full-time
About the role
PalmPay is an Africa-focused fintech firm launched in 2019. We are looking for a Sales Manager to oversee Buy Now Pay Later (BNPL) sales promoters across partner stores. This role involves coordinating with underwriting, verification, and collections teams to ensure smooth customer approvals and onboarding. You will ensure promoters meet sales targets, maintain accurate KYC documentation, and deliver excellent customer service.
Responsibilities
- Maintain strong relationships with store managers.
- Drive daily, weekly, and monthly financing sales targets and conversion rates.
- Ensure promoter compliance with risk controls and fraud-prevention guidelines.
- Ensure complete and accurate KYC documentation from promoters.
- Handle escalated customer issues on eligibility, repayment, and financing terms.
- Prepare and submit daily sales and operational reports.
- Conduct coaching, field support, and performance reviews for promoters.
- Oversee device display standards and stock rotation in partner stores.
- Supervise and monitor the performance of BNPL sales promoters.
- Liaise with underwriting and verification teams to resolve pending applications.
- Review applications before submission to minimize rejection rates.
- Track promoter performance, approval rates, and store-level issues.
Requirements
- Willingness to work across multiple store locations.
- Leadership experience managing field teams.
- Excellent communication and customer-service skills.
- Good analytical and reporting ability.
- 2 – 3 years’ experience in sales supervision (telecom, BNPL, fintech, or FMCG preferred).
- Strong understanding of customer onboarding, KYC, and credit processes.
- HND / B.Sc. in Business, Marketing, or related fields.
How to apply
Interested and qualified candidates should click here to apply online.
