- Company: Exotic Pet Cafe
- Location: Ikate, Lekki, Lagos
- Job type: Full-time
- Salary: N200,000 monthly (inclusive of transport) + monthly performance bonus of up to ₦50,000
- Deadline: 4 December 2026
About the role
Exotic Pet Café is a premium pet brand in Lekki, Lagos, offering quality pet products, professional grooming, boarding, and veterinary care. We are looking for a Sales & Customer Relationship Executive to be the first point of contact for our customers. You will sell our products and services, manage bookings, and ensure every customer returns. This is a full-time position with 5 working days a week and a rotating weekday off.
Responsibilities
- Take and confirm grooming and boarding bookings, keeping records up to date.
- Reach out to customers who haven’t visited recently to encourage their return.
- Follow up with customers after purchases, grooming, and boarding stays.
- Collect customer feedback and report complaints promptly.
- Send a daily sales and bookings report to management.
- Cross-sell our services, including grooming, boarding, and vet care.
- Support stock counts, restocking, and merchandising.
- Send vaccination, deworming, and treatment reminders using the vet-provided schedule.
- Process sales accurately on our POS system (Shopify) and handle payments.
- Attend to walk-in, phone, and WhatsApp customers, recommending suitable products.
- Keep customer and pet records accurate and complete.
Requirements
- Lives in or near Lekki/Ajah.
- Excellent spoken and written English; confident on WhatsApp and the phone.
- OND/HND/B.Sc. in any discipline.
- Comfortable using a POS system, smartphone apps, and Google Sheets/Excel.
- 1–3 years’ experience in retail sales, customer service, or front desk, ideally in a premium or lifestyle brand.
- Organised, honest, and reliable with cash and records.
- Comfortable handling dogs, cats, and other pets (pet owners are a strong plus).
- Polished, friendly, and professional presentation.
How to apply
Send your CV and Cover Letter to admin@exoticpetcafe.com with the subject line “Sales & CRE – Your Full Name”. In your email, answer the following question in 3–5 sentences: “A customer walks in asking for the cheapest dog food. How would you handle it?” Applications without an answer to this question will not be considered. The application deadline is 4th December, 2026.
Apply by email: admin@exoticpetcafe.com
