- Company: Airtel Nigeria
- Location: Lagos
- Job type: Full-time
- Deadline: 2026-11-09T13:59:00Z
About the role
Airtel Nigeria is seeking a Retail Shop Manager to lead operations in a Lagos showroom. You will drive the service delivery strategy to ensure customers have a positive in-store experience and that all queries are resolved efficiently.
Responsibilities
- Monitor showroom financials, including sales, cash handling, and stock management.
- Manage company assets and ensure all equipment is in working condition.
- Build strong customer relationships and maintain accurate traffic data for business insights.
- Ensure team members meet service level agreements (SLAs) and follow all standard procedures.
- Prepare daily, weekly, and monthly reports on sales, stock, and reconciliation.
Requirements
- A first degree in any related field.
- At least 4 years of experience in a customer service environment.
- Strong analytical, problem-solving, and report-writing skills.
- Familiarity with customer administrative systems such as ECMS and Single Screen.
- Excellent communication and presentation skills.
How to apply
Interested and qualified candidates should apply online. The application deadline is November 9, 2026, at 1:59 PM.
