- Company: SIMS Nigeria Limited
- Location: Abuja and Aba Road, Rivers
- Job type: Full-time
- Deadline: 16 November 2026
About the role
SIMS Nigeria Limited is a leading consumer electronics business with over three decades of experience. We are looking for a Regional Service Manager to oversee after-sales service operations in Abuja and Aba Road. This full-time position focuses on maintaining service quality, managing regional performance, and ensuring high customer satisfaction.
Responsibilities
- Supervise Service Centre Managers, Supervisors, and technical teams to improve productivity.
- Monitor regional service KPIs, including turnaround time, first-time fix rate, and customer satisfaction.
- Manage warranty verification, documentation, and claims processing in line with manufacturer standards.
- Coordinate with Spare Parts and Warehouse teams to ensure adequate availability of critical components.
- Oversee escalated customer complaints and implement measures to prevent recurring issues.
- Prepare periodic regional performance reports covering service volumes, costs, and team performance.
Requirements
- Bachelor’s Degree or HND in Electrical/Electronic Engineering, Mechanical Engineering, or a related technical discipline.
- Minimum of 7 years’ experience in after-sales service operations, preferably in consumer electronics or home appliances.
- At least 3-4 years in a managerial or regional supervisory role.
- Proficiency in Microsoft Office and ERP or service management systems.
- Strong leadership, analytical, and problem-solving skills.
- Willingness to travel regularly across assigned regions.
How to apply
Send your CV to employment@simsng.com. Please use the Job Title and Location as the subject of your email. The application deadline is 16th November, 2026.
Apply by email: employment@simsng.com
