- Company: Stanbic IBTC Bank
- Location: Walter Carrington Crescent, Lagos
- Job type: Full-time
About the role
Stanbic IBTC Bank is looking for a Quality Assurance Officer to join the Stanbic IBTC Pension Managers team. This role focuses on monitoring, evaluating, and improving administrative processes and services. You will ensure compliance with internal policies, service standards, and regulatory requirements while driving continuous improvement to enhance stakeholder satisfaction and operational efficiency.
Responsibilities
- Support internal and external audits through effective documentation and reporting.
- Ensure administrative procedures, SOPs, and policies remain current and properly documented.
- Monitor vendor performance against agreed service standards and contractual obligations.
- Monitor adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Support quality awareness initiatives and staff training on compliance and service excellence.
- Conduct periodic reviews of administrative processes to ensure compliance with approved policies.
- Prepare quality assurance reports, dashboards, and performance analytics.
- Review workflows to identify opportunities for process optimization and automation.
- Conduct root cause analysis of service failures, complaints, and operational errors.
- Identify process gaps and non-compliance issues, then recommend corrective actions.
- Collect and analyze stakeholder feedback to improve service delivery.
Requirements
- Bachelor’s Degree in Business Administration, Economics, Accounting, Management, or a related discipline.
- 3 years of experience in Quality Assurance, Administration, Operations, Audit, Risk Management, Process Improvement, Procurement, or Facility Management.
- Strong analytical, reporting, and problem-solving skills.
- Working knowledge of quality management principles and operational excellence practices.
- Knowledge of SAP or other procurement/enterprise systems.
- Understanding of corporate governance, compliance, and audit frameworks.
- Knowledge of the pension or financial services sector is an advantage.
How to apply
Interested and qualified candidates should click here to apply online.
