- Company: TeamAce Limited
- Location: Abuja (FCT), Aba (Abia), Uyo (Akwa Ibom), Warri (Delta), Enugu, Kaduna, Kano, Lagos, Ogun, Ibadan (Oyo), Port Harcourt (Rivers)
- Job type: Full-time
About the role
TeamAce Limited is hiring Portfolio Growth Officers for a financial institution client. This full-time position is available in 11 locations across Nigeria, including Abuja, Lagos, Kano, and Port Harcourt. The primary goal of this role is to manage and grow an assigned portfolio of inactive, dormant, and underutilized merchants. You will focus on reactivating existing clients and increasing the utilization of their credit facilities rather than acquiring new customers.
Responsibilities
- Manage assigned merchant accounts that are inactive, dormant, suspended, or have growth potential.
- Identify reasons for merchant inactivity and develop strategies to reactivate them.
- Drive first and repeat drawdowns to ensure sustainable use of approved credit facilities.
- Build strong relationships with merchants through regular communication and field visits.
- Assess business conditions, financing needs, and repayment history to find growth opportunities.
- Conduct field visits to verify businesses and resolve issues requiring physical intervention.
- Collaborate with Credit, Risk, Operations, and Retention teams to resolve KYC and account issues.
- Monitor early-stage repayments and escalate delinquent accounts according to company procedures.
- Maintain accurate records of merchant activities and portfolio performance.
- Ensure all activities comply with company policies and credit controls.
Requirements
- Bachelor’s Degree or HND in Business, Finance, Economics, Marketing, or a related field.
- Minimum of 3 years’ experience in relationship management, field sales, SME lending, or portfolio management.
- Good understanding of merchant businesses, working-capital needs, and repayment management.
- Strong skills in customer relationship management, communication, negotiation, and problem-solving.
- Ability to manage customer objections and convert opportunities into business outcomes.
- Proficiency in Microsoft Excel, CRM systems, and performance tracking tools.
- Ability to work independently in a target-driven environment.
- Willingness to travel regularly and work across assigned commercial territories.
How to apply
Interested and qualified candidates should apply online.
