- Company: MTN Nigeria
- Location: Ikoyi, Lagos
- Job type: Full-time
- Deadline: 19 October 2026
About the role
MTN Nigeria is looking for a Partner – Customer Success Cloud Sales First Level Support to join their Enterprise Business division in Ikoyi, Lagos. You will serve as the primary point of contact for MSMEs, startups, and enterprise cloud customers. Your mission is to deliver first-level technical and onboarding support, ensuring a smooth post-sale experience and early adoption success.
Responsibilities
- Handle and resolve first-level support tickets via email, chat, WhatsApp, and phone.
- Support new customers with account setup, user login, and basic configuration.
- Monitor the helpdesk queue, prioritize requests, and escalate issues according to SLA guidelines.
- Maintain accurate customer records and issue logs in CRM or helpdesk platforms.
- Collaborate with product, technical, and billing teams to resolve cross-functional queries.
- Document known issues and update knowledge base templates and scripts.
- Participate in team meetings, issue resolution huddles, and QA sessions.
Requirements
- A First Degree in Communications, Business, IT, or a related customer-facing field.
- 3-7 years of experience, including at least 2 years in customer service or first-line technical support.
- Familiarity with cloud computing, Linux/Windows administration, networking, and DevOps practices.
- Experience using CRM or helpdesk software such as Zendesk, Freshdesk, or Salesforce Service Cloud.
- Fluency in English; proficiency in at least one local Nigerian language is preferred.
- Certification in customer service, cloud platforms, or technical support is a plus.
How to apply
Interested and qualified candidates should apply online via the link below. The application deadline is October 19, 2026.
