- Company: MTN Nigeria
- Location: Ikoyi, Lagos
- Job type: Full-time
- Deadline: 19 October 2026
About the role
MTN Nigeria is looking for a Partner – Customer Success Cloud Sales to join their Enterprise Business division in Ikoyi, Lagos. This position focuses on driving the adoption, engagement, and retention of MTN Cloud customers. You will act as a strategic partner for startup and SME customers after the sale, ensuring they achieve value and identifying opportunities for upselling.
Responsibilities
- Manage a portfolio of cloud customers, including MSEs and early-stage startups, from onboarding to renewal.
- Guide customers through activation milestones and recommend relevant product use cases.
- Monitor usage metrics to identify adoption risks and intervene early to reduce churn.
- Share customer feedback with Product, Technical, and GTM teams to drive continuous improvement.
- Collaborate with Sales teams on upsells, renewals, and case study development.
- Maintain accurate health scores, lifecycle stages, and contact logs in the CRM.
- Coordinate with technical support and onboarding teams to resolve any friction points.
Requirements
- A first degree in Business, Communications, Marketing, or an IT-related field.
- 3-7 years of experience, including at least 3 years in customer success, account management, or a B2B client-facing role.
- Basic knowledge of cloud technology concepts such as networking, Kubernetes, firewall, security, and OpenStack.
- Familiarity with usage metrics, onboarding journeys, and CRM tools.
- Fluency in English and one local Nigerian language is preferred.
- Certifications in Customer Success (e.g., SuccessHACKER, Gainsight) are an advantage.
How to apply
Interested and qualified candidates should click here to apply online. The application deadline is October 19, 2026.
