- Company: LifeCare Connect Nigeria Limited
- Location: Uyo, Akwa Ibom
- Job type: Full-time
- Deadline: 31 December 2026
About the role
LifeCare Connect Nigeria Limited is the commercial entity for the Ancestra Group, operating platforms such as Ancestra Health, QualiSentinel, and JAPAC Accreditation. The company is establishing its founding operations base in Uyo, Akwa Ibom State, with a launch targeted for January 2027. This full-time, permanent position reports to the Business Development Team and is responsible for building the launch team’s delivery capability from Uyo.
Responsibilities
- Own the Operations & Service Delivery SOP series, including service-team staffing, scheduling, and capacity planning.
- Manage delivery-issue triage, escalation control, and service-level performance tracking.
- Hold authority to reassign staff between engagements and resolve resourcing conflicts.
- Handle Operations-specific nonconformity and corrective action, supporting internal audits.
- Oversee day-to-day service delivery for client engagements across Ancestra Health, QualiSentinel, and JAPAC Accreditation.
- Coordinate the Uyo office’s field and service teams, including logistics for site assessments.
Requirements
- Bachelor’s Degree in Operations Management, Business Administration, or a related field.
- Minimum 5 years’ operations or service-delivery management experience, ideally in a multi-client environment.
- Strong organizational, scheduling, and problem-solving skills.
- Experience managing SLAs, resource planning, and cross-functional coordination.
- Familiarity with ISO 9001 quality management environments is an advantage.
How to apply
Interested and qualified candidates should click here to apply online. The application deadline is 31st December, 2026.
