- Company: Stretch-it Concepts
- Location: Magodo, Lagos
- Job type: Full-time
- Deadline: 17 November 2026
About the role
Stretch-it Concepts is a premium hospitality provider dedicated to delivering elegance, comfort, and exceptional service. They are looking for a results-driven Operations Manager to lead the daily operations of their serviced apartments in Magodo, Lagos. This full-time position focuses on maintaining high service standards, coordinating staff, and ensuring a memorable stay for guests.
Responsibilities
- Oversee daily operations to ensure smooth and efficient service delivery.
- Supervise operational staff, assign duties, and monitor performance against established standards.
- Ensure rooms and apartments are clean, well-maintained, and ready for occupancy.
- Monitor check-in and check-out processes to guarantee a seamless guest experience.
- Coordinate housekeeping, maintenance, security, and front desk activities.
- Supervise sales efforts, including physical and online engagement.
- Conduct regular inspections of facilities and equipment to resolve operational issues.
- Liaise with external vendors and contractors for timely service delivery.
- Monitor inventory levels for supplies, toiletries, and guest amenities.
- Ensure compliance with health, safety, security, and hygiene standards.
- Develop operational procedures to improve efficiency and consistency.
- Monitor operational expenses and support cost-control measures.
- Maintain accurate records of maintenance, guest feedback, and incidents.
- Review guest feedback to identify opportunities for service improvement.
- Coordinate preventive maintenance and address reported faults promptly.
Requirements
- Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.
- 3–5 years of relevant experience in hospitality, serviced apartments, hotels, or property management.
- Proven experience managing staff and coordinating multiple operational functions.
- Strong knowledge of hospitality operations and guest service standards.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational and time-management abilities.
- Good problem-solving and decision-making skills.
- Ability to manage multiple priorities.
- Proficiency in Microsoft Office and familiarity with hospitality/property management systems is an added advantage.
- Strong attention to detail and a hands-on approach to operations.
How to apply
Interested and qualified candidates should send their CV to jobs@stretchitconcepts.com using the Job Title as the subject of the email. The application deadline is November 17, 2026.
Apply by email: jobs@stretchitconcepts.com
