- Company: Shally Essence Scents and Cosmetics
- Location: Lekki, Lagos
- Job type: Full-time
- Salary: N80,000 – N110,000 (with accommodation) or N100,000 – N130,000 (without accommodation)
- Deadline: 18th November, 2026
About the role
Shally Essence Scents and Cosmetics is looking for a proactive and organised Online Orders and Customer Service Officer to join their hospitality team in Lekki, Lagos. This full-time position focuses on managing customer interactions and order fulfilment across various digital and telephone channels. The role requires a candidate who is customer-focused and capable of maintaining a professional online presence.
Responsibilities
- Receive and process customer orders through WhatsApp, Instagram, telephone, and websites.
- Respond promptly to customer enquiries, messages, and complaints with professionalism.
- Monitor pending orders and follow up on delayed or incomplete deliveries.
- Coordinate with kitchen staff and dispatch riders to ensure timely order fulfilment.
- Maintain accurate records of orders, customer information, payments, and daily sales.
- Provide customers with updates on order status and delivery timelines.
- Assist in promoting products and services through online communication channels.
- Follow up with customers to gather feedback and encourage repeat business.
Requirements
- Minimum of SSCE qualification; OND or HND is an added advantage.
- Previous experience in customer service, online sales, or hospitality is preferred.
- Proficiency in using WhatsApp Business, Instagram, and other social media platforms.
- Excellent organisational, multitasking, and problem-solving skills.
- Good written and verbal communication skills.
- Basic computer literacy and ability to use spreadsheets or order management systems.
- Candidates must be able to commute conveniently to the workplace, with proximity to Lagos Island being key.
How to apply
Interested and qualified candidates should send their CV to elemlarry8@gmail.com using “Online Orders & Customer Service Officer Application” as the subject of the email. The application deadline is 18th November, 2026.
Apply by email: elemlarry8@gmail.com
