- Company: Moniepoint Incorporated
- Location: Ondo
- Job type: Full-time
About the role
Moniepoint Incorporated is a global business payments and banking platform serving over 600,000 businesses. We are looking for an Offline Customer Support Officer to join our Customer Support Operations team in Ondo. You will report to the Regional Team Lead and serve as the first point of contact for walk-in customers and those interacting via WhatsApp groups. Your goal is to resolve enquiries and technical issues while maintaining the high service standards of the company.
Responsibilities
- Act as the primary contact for walk-in customers and respond to inquiries on WhatsApp platforms.
- Provide accurate and timely responses to service requests and technical issues.
- Log all support requests accurately for tracking and follow-up purposes.
- Collaborate with internal teams to ensure the timely resolution of customer issues.
- Escalate complex or unresolved matters to the Regional or State Team Lead when necessary.
- Follow approved communication scripts, service guidelines, and operational procedures.
- Collect and document customer feedback to support continuous service improvement.
- Maintain strict confidentiality and data privacy of all customer information.
Requirements
- Minimum educational qualification of BSc or HND.
- 1–2 years of relevant experience in customer service or support.
- Completed NYSC or possession of a valid exemption/exclusion certificate.
- Excellent written and verbal communication skills, particularly for managing WhatsApp groups.
- Strong problem-solving abilities and a customer-centric mindset with high empathy.
- Meticulous attention to detail for documentation and data logging.
How to apply
Interested and qualified candidates should click here to apply online.
