- Company: Moniepoint Incorporated
- Location: Dutse, Jigawa
- Job type: Full-time
About the role
Moniepoint Incorporated is a global business payments and banking platform that supports over 600,000 businesses. We are looking for a Customer Support Officer to join our team in Dutse, Jigawa. This position reports to the Regional Team Lead and focuses on delivering professional support to walk-in customers and those in WhatsApp groups. You will be the first point of contact, ensuring that customer enquiries and technical issues are resolved in line with our standards.
Responsibilities
- Serve as the primary contact for walk-in customers and respond to inquiries on WhatsApp platforms.
- Provide accurate and timely responses to service requests.
- Log all support requests for tracking and follow-up.
- Coordinate with internal teams to resolve issues efficiently.
- Escalate complex cases to the Regional or State Team Lead when necessary.
- Follow approved communication scripts and operational procedures.
- Collect customer feedback to help improve our products and services.
- Maintain strict confidentiality and data privacy for all customer information.
Requirements
- Minimum educational qualification of BSc or HND.
- 1–2 years of relevant experience in customer service or support.
- Completed NYSC or a valid exemption/exclusion certificate.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work collaboratively with cross-functional teams.
How to apply
Interested and qualified candidates should click here to apply online.
