- Company: Moniepoint Incorporated
- Location: Lagos
- Job type: Full-time
About the role
Moniepoint Incorporated is a global business payments and banking platform serving over 600,000 businesses. We are looking for an Offline Customer Support Officer to join our Customer Support Operations team in Lagos. This position reports to the Regional Team Lead and focuses on delivering a consistent customer experience aligned with our standards.
Responsibilities
- Serve as the first point of contact for walk-in customers and respond to inquiries on WhatsApp platforms.
- Provide prompt, accurate, and high-quality responses to service requests.
- Log all customer support requests accurately for tracking and follow-up.
- Coordinate with internal teams to ensure timely resolution of issues.
- Escalate complex issues to the Regional/State Team Lead as required.
- Adhere to approved communication scripts and operational procedures.
- Collect and document customer feedback to support continuous improvement.
- Maintain confidentiality and data privacy of customer information.
Requirements
- Minimum educational qualification of BSc or HND.
- 1–2 years of relevant customer service or support experience.
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- Excellent written and verbal communication skills.
- Strong problem-solving and issue-resolution abilities.
- Customer-centric mindset with high empathy and emotional intelligence.
- Meticulous attention to detail for tracking and documentation.
How to apply
Interested and qualified candidates should click here to apply online.
