- Company: Ellasot Consulting
- Location: Port Harcourt, Rivers
- Job type: Full-time
- Salary: N180,000 – N210,000 / month
About the role
Ellasot Consulting is seeking a proactive and organized Night Duty Manager for a reputable client in Port Harcourt. This full-time position focuses on overseeing facility operations during night hours. You will ensure excellent customer service, supervise staff, maintain security, and adhere to company policies. The role requires handling guest concerns, resolving operational issues, and maintaining a safe environment throughout the night shift.
Responsibilities
- Supervise and coordinate all night-shift operations to ensure efficient service delivery.
- Handle emergencies appropriately and escalate serious issues to management.
- Coordinate with security, maintenance, housekeeping, and front desk departments.
- Ensure the safety and security of guests, staff, facilities, and company property.
- Attend to guest or customer complaints, inquiries, and requests professionally.
- Monitor staff attendance, performance, and compliance with company policies.
- Prepare and submit daily night-shift reports to management.
- Conduct routine inspections of the premises to ensure cleanliness and proper maintenance.
- Maintain accurate records of incidents, shift activities, and operational reports.
- Ensure proper handover of duties and outstanding issues to the incoming shift.
Requirements
- Minimum of an OND or HND / Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- 2–3 years of relevant experience in hospitality, facility management, or operations supervision.
- Excellent communication and customer service skills.
- Ability to manage staff, handle complaints, and make sound decisions independently.
- Strong leadership, organizational, and problem-solving skills.
- Ability to work night shifts, weekends, and public holidays when required.
- Good knowledge of security procedures, emergency response, and operational standards.
- Proficiency in Microsoft Office and relevant management systems is an advantage.
How to apply
Interested and qualified candidates should send their updated CV to frontdeskellasot@gmail.com. Please use the Job Title as the subject of the mail. Note: Only candidates resident in Port Harcourt will be considered.
Apply by email: frontdeskellasot@gmail.com
