- Company: Mastercard Nigeria
- Location: Lagos
- Job type: Full-time
About the role
Mastercard is expanding its Services Customer Success team in Lagos. This role focuses on helping customers achieve their goals through effective use of Mastercard’s network products. You will work with cross-functional teams to drive customer value, improve retention, and generate qualified sales leads.
Responsibilities
- Customer Engagement: Build strong partnerships, manage customer health, and identify optimization opportunities to drive value.
- Growing the Business: Leverage Mastercard’s offerings to meet customer goals and identify opportunities for additional products that enhance impact.
- Technical & Program Readiness: Develop training materials and playbooks, translate technical capabilities into clear solutions, and gather customer feedback to improve products.
Requirements
- Skilled in using market analysis and customer insights to inform strategic decisions.
- Knowledge of payments technology or cybersecurity is a plus.
- Experience with data analytics and business intelligence tools.
- Proven ability to translate complex technical capabilities into customer-centric solutions.
- Track record of identifying new opportunities to enhance customer partnerships.
- Advanced experience working with Technology, Financial Services, or digital platform partners.
- Proficiency in English.
How to apply
Interested and qualified candidates should apply online.
