- Company: Alfred and Victoria Associates
- Location: Remote
- Job type: Full-time
About the role
Alfred and Victoria Associates (AVA) is a leading ICT solution provider in Nigeria, offering consulting, recruitment, and training services. They are looking for a Level 1/2 IT Support Engineer to join their team in a full-time remote position. This role is designed as a career development opportunity for someone who wants to build a strong foundation in infrastructure, cloud, security, and systems engineering. You will work alongside junior and experienced engineers, gaining exposure to a broad range of systems and technologies.
Responsibilities
- Provide 1st and 2nd line IT support to end users over the phone and email.
- Troubleshoot and resolve desktop, application, hardware, and connectivity issues.
- Support and administer Microsoft 365 services, including Exchange Online, Security and Compliance solutions, Intune, and Entra ID.
- Assist with user onboarding and offboarding processes.
- Deploy, configure, and support end-user devices.
- Support endpoint management and security initiatives.
- Contribute to technical documentation and knowledge sharing.
- Take ownership of incidents and service requests through to resolution.
- Maintain clear communication with users throughout the lifecycle of support requests.
- Follow established support processes and escalate issues to senior engineers or specialist teams when appropriate.
Requirements
- Experience supporting and administering Microsoft 365, Microsoft Exchange Online, Microsoft Security and Compliance solutions, Microsoft Intune, and Microsoft Entra ID.
- Experience supporting desktops, laptops, and peripheral devices.
- Strong troubleshooting and support skills in Microsoft Windows environments.
- Good understanding of VLANs, DNS and DHCP, firewalls, network troubleshooting methodologies, VPN technologies, and TCP/IP networking fundamentals.
- Excellent understanding of cyber security and AI.
- Strong team player who enjoys working collaboratively and supporting colleagues.
- Excellent communication and problem-solving skills.
- Confident getting hands-on with new systems and technologies.
- Genuine passion for technology and continuous learning.
- Positive attitude and a willingness to learn.
- Customer-service focused and take pride in delivering an excellent user experience.
- Exceptional written and spoken English.
- Enthusiastic, motivated, and eager to develop technical skills.
- Understand the importance of following processes, procedures, and the chain of command.
- Ambition to grow into more senior technical roles over time.
How to apply
Interested and qualified candidates should send their CV to apply@alfred-victoria.com using the Job Title as the subject of the email.
Apply by email: apply@alfred-victoria.com
