- Company: Food Concepts Plc
- Location: Lagos
- Job type: Full-time
About the role
Food Concepts Plc, the parent company of Chicken Republic, is looking for an IT Service Manager to join its team in Lagos. This full-time position focuses on ensuring reliable and responsive IT services are delivered across the head office, restaurant outlets, and support locations. You will play a key role in supporting daily business operations by managing service desk activities, incident resolution, and vendor performance.
Responsibilities
- Manage day-to-day IT service operations and monitor service performance, ticket trends, and SLA achievement.
- Act as the escalation point for major incidents, recurring issues, and business-critical technology concerns.
- Oversee incident, problem, and change management processes to minimize downtime and improve service reliability.
- Lead the service desk and support teams, defining procedures and promoting a customer-focused support culture.
- Support the availability of critical systems, including POS, ERP, Microsoft 365, and network connectivity.
- Track vendor performance against agreed SLAs and coordinate escalations for service improvements.
- Maintain accurate records of IT assets, user access, and compliance with security policies.
- Prepare regular reports on service delivery, incident trends, and continuous improvement opportunities.
Requirements
- Bachelor’s Degree or HND in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
- 3-5 years of progressive experience in IT operations, service desk, service delivery, or related IT management roles.
- Minimum of 3 years in a supervisory, coordination, or managerial role.
- Experience in a multi-site retail, QSR, hospitality, or service-oriented environment is an advantage.
- A postgraduate qualification in business, technology, or management is an added advantage.
How to apply
Interested and qualified candidates should click here to apply online.
