- Company: Ultimum Limited
- Location: Abia, Nigeria
- Job type: Full Time
About the role
Ultimum Limited is a rapidly expanding manufacturer of alcoholic and non-alcoholic beverages. As a Nigerian subsidiary of Union Camerounaise de Brasseries, the company brings over 50 years of experience from its successful operations in Cameroon. We are committed to delivering quality products and innovative customer experiences. We are currently looking for an IT Manager to lead our internal IT support efforts in Abia.
Responsibilities
- Manage and oversee the daily operations of the IT support team.
- Develop and implement IT support policies and procedures.
- Monitor and evaluate the performance of IT support staff.
- Coordinate training and professional development for team members.
- Ensure timely resolution of technical issues and maintain high service standards.
- Manage relationships with external vendors and negotiate service contracts.
- Collaborate with other departments to identify and address IT needs.
- Stay updated on emerging technologies and recommend improvements.
- Provide end-user support and advice regarding standard office applications.
- Ensure effective licensing management.
- Support the onboarding and offboarding of employees on corporate systems.
- Create and update technical manuals and documentation.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years in a managerial role.
- Strong knowledge of IT systems, networks, hardware, and software.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage multiple priorities and meet deadlines.
- Experience with vendor management and contract negotiations.
- Certifications such as ITIL, CompTIA A+, or Microsoft Certified Solutions Expert (MCSE) are preferred.
- Strong analytical and problem-solving skills.
- Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager.
- Experience managing a ticket queue and prioritizing tasks.
- Desktop support experience with Windows 10 and Mac 10.13+.
How to apply
Interested and qualified candidates should click here to apply online.
