- Company: Kuda Bank
- Location: Lagos
- Job type: Full-time
About the role
Kuda is a full-service, app-based digital bank dedicated to providing accessible financial products for people in Africa and the diaspora. We are looking for a driven IS – Administrator Analyst to join our team in Lagos. In this role, you will be the first point of contact for technical support, ensuring our employees have the tools and access they need to work efficiently. You will help maintain our IT infrastructure, manage cloud services, and support our collaboration platforms.
Responsibilities
- Provide first and second-level support for official collaboration and messaging tools.
- Respond to issues logged on Jira and manage incidents on the IT Service Management ticketing tool.
- Diagnose and resolve basic hardware and software problems, escalating complex issues to senior staff.
- Install and configure software and hardware, ensuring systems are up-to-date with security patches.
- Manage user provisioning and off-boarding for platforms such as Azure, Google Workspace, Jira, Slack, and Notion.
- Manage third-party application integrations on Azure and between Google and other cloud platforms.
- Ensure effective license management for applicable cloud services.
- Provide user support for Kuda Contact Center functional tools like Xcally.
- Develop and manage functional standard operating manuals and policies.
- Maintain an updated asset register and ensure security configurations align with global standards.
- Participate in disaster recovery testing and business continuity planning.
Requirements
- B.Sc. Degree in Computer Science or B.Eng.
- Certifications such as MCP, CCNA, or ITIL are preferred.
- 0-3 years of total experience in a relevant field.
- Good writing and communication skills.
- Understanding of Windows Client and Servers Operating Systems.
- Understanding of Google Workspace.
- Good personnel management skills.
- Excellent knowledge of business processes.
- Basic understanding of IT Governance, ISMS, ITIL practices, and PCI DSS.
- Inquisitive, intuitive, and excellent problem-solving skills.
- Strong analytical and numerical skills.
How to apply
Interested and qualified candidates should click here to apply online.
