- Company: Figma
- Location: Bengaluru, India
- Job type: Full-time
About the role
Figma is expanding its team in Bengaluru and is looking for a Technical Support Engineer to join the Customer Support team. As a founding member of the local office, you will help establish quality standards and build strong partnerships with Engineering and Product. This role focuses on identifying, diagnosing, and resolving complex product issues at scale. You will drive quality improvements across the support and product lifecycle, going beyond simple issue resolution to lead root cause analysis and improve reliability.
Responsibilities
- Develop deep expertise in Figma’s products and architecture to diagnose complex technical issues.
- Interact with customers daily via chat, email, or video calls, taking ownership of complex problems.
- Own end-to-end resolution of high-impact bugs by partnering closely with Engineering and Product.
- Contribute to social support efforts by engaging with users on social media and community platforms.
- Support customers across multiple products, including billing and account management issues.
- Recommend and implement improvements to debugging workflows, tooling, and support operations.
- Collaborate cross-functionally to create internal documentation and training materials.
- Act as the voice of the customer by communicating insights to Product and Engineering teams.
Requirements
- 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment.
- Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android.
- Knowledge of REST APIs, OAuth authentication flows, and third-party integrations.
- Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React.
- Ability to collaborate with Engineering and Product teams to resolve complex technical issues.
- Comfortable navigating fast-paced, ambiguous environments with a focus on continuous process improvement.
- Experience with design tools like Figma, Adobe Suite, Sketch, or Framer is a plus.
Pay and benefits
The job advertisement does not specify a salary range or detailed benefits package. However, the role requires coverage outside standard business hours. Your shift will be one of the following rotations: Wednesday to Sunday, Thursday to Monday, or Friday to Tuesday, all from 12:30 pm to 9:30 pm IST. This role is based in the Bengaluru office and requires in-person onboarding.
How to apply
Apply directly on Figma’s own careers website. Omadaily never charges job seekers.
