- Company: Twilio
- Location: Remote – India
- Job type: Full-time
- Salary: Competitive pay (varies by location)
About the role
Twilio is looking for a Technical Support Engineer 2 to join their remote-first team in India. In this position, you will act as a subject matter expert for Twilio’s Programmable Messaging API. You will serve as the primary point of contact for customers and partners, providing friendly and professional support while solving complex technical issues. This role involves communicating with both technical and non-technical audiences via phone, email, and chat.
Responsibilities
- Handle support cases from wholesale providers and resolve complex customer requests.
- Troubleshoot message deliverability issues and manage escalations with carrier partners.
- Contribute to internal documentation by correcting errors and updating standards.
- Collaborate with product and engineering teams using Slack and Jira.
- Identify customer pain points to help improve internal processes.
Requirements
- Bachelor’s degree or equivalent work experience.
- 3+ years of experience in a client-facing technical role, preferably with REST APIs or enterprise software.
- Flexibility to work weekend, swing, and night shifts.
- Strong understanding of web and telco technology stacks.
- Functional knowledge of general-purpose programming languages.
- Excellent communication, problem-solving, and de-escalation skills.
Pay and benefits
Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program. Benefits may vary by location. The role is remote and based in India (Karnataka, Maharashtra, Tamil Nadu, Telangana, or Delhi), with occasional travel for in-person team meetings.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
