- Company: Airbnb
- Location: Gurugram, India
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
Join Airbnb’s Customer Support team in Gurugram as a Resolution Specialist. You will serve as the first point of contact for the global Airbnb community, helping hosts and guests resolve issues with empathy and efficiency. This role involves working 24/7 shifts with rotational week offs, primarily supporting North America time zones.
Responsibilities
- Handle inbound and outbound calls, emails, and messages to resolve customer complaints.
- Provide courteous and efficient service to a worldwide community.
- Identify and escalate issues appropriately while mediating situations with fairness.
- Research and troubleshoot problems using available knowledge resources.
- Manage multiple concurrent tasks and meet performance targets independently.
Requirements
- Graduate degree with a minimum of 2 years of international voice process experience in a contact center or BPO.
- Experience with customer satisfaction metrics and managing sensitive customer information.
- Minimum 10 Mbps high-speed internet connection.
- A quiet, private home office setup with ergonomic furniture in Delhi or Gurgaon.
- Willingness to attend initial hiring, training, and nesting at the Airbnb office.
Pay and benefits
Specific salary details are not listed in the job description. The role includes the use of Airbnb-issued hardware, including a laptop and noise-canceling headset, after the initial training period.
How to apply
Apply directly on Airbnb’s own careers website. Omadaily never charges job seekers.
