- Company: Airbnb
- Location: Bangalore, India
- Job type: Full-time
- Salary: INR 1,610,000 – 2,110,000
About the role
You will join Airbnb’s Fraud & Safety Delivery (FSD) team in Bangalore. As a Supervisor in Frontline Operations, you will lead a group of specialists who review and resolve fraud and safety cases. Your focus is on maintaining high standards of quality, speed, and consistency while supporting the professional growth of your team members.
Responsibilities
- Lead and develop a team of specialists, ensuring they meet quality, timeliness, and service goals.
- Manage daily operations by adapting plans and making decisions on case handling, escalation, and coverage as volumes and resources change.
- Coach and mentor your team through regular one-on-ones and case reviews to improve performance and engagement.
- Resolve operational issues using data and judgment, and recommend improvements to processes and tools.
- Implement changes from broader fraud and safety strategies, and escalate complex cases to senior stakeholders when needed.
- Monitor metrics and report trends and risks to leadership, anticipating resourcing needs to prevent bottlenecks.
Requirements
- 8+ years of experience in Fraud & Safety, Risk, or related operations.
- 4+ years of experience leading or supervising a team in a high-volume, time-sensitive case-review environment.
- Proven ability to hold teams to consistent quality and productivity targets using operational data.
- Working knowledge of fraud and safety typologies, workflow, and policy interactions.
- Strong people leadership skills, including coaching diverse talent and setting performance targets.
- Sound operational judgment to make decisions with incomplete information.
- Clear communication skills to explain operational reasoning to specialists, partners, and leadership.
- Experience in marketplace, travel, or platform fraud and safety environments is a plus.
Pay and benefits
- Annual Pay Range: INR 1,610,000 – 2,110,000.
- Eligible for bonus or incentives, equity programs, and benefits.
- Employee Travel Credits.
- Commitment to reasonable accommodations for applicants with disabilities.
How to apply
Apply directly on Airbnb’s own careers website. Omadaily never charges job seekers.
