- Company: Twilio
- Location: Remote – India (Karnataka, Tamil Nadu, Telangana, Maharashtra, New Delhi)
- Job type: Full-time
- Salary: Competitive pay (varies by location)
- Deadline: Not specified
About the role
Twilio is seeking a Staff Machine Learning Engineer to join the Conversation Memory team. In this position, you will develop the core AI and ML features that enable intelligent customer engagement. Your work will help applications and AI agents understand customer identity, history, and optimal contact methods. This role is ideal for a builder who can bridge theoretical research with production-grade software at scale.
Responsibilities
- Develop new features for a rapidly growing product.
- Design and execute rigorous experiments to turn ambiguous ideas into solutions within weeks.
- Research state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.
- Build ML systems capable of handling Twilio’s scale.
- Integrate the latest AI development stacks to focus on core differentiation.
Requirements
- 8+ years of applied ML/AI experience with a track record of owning technically ambitious systems end-to-end.
- Proficiency in Python.
- Experience building cloud-based services on AWS, GCP, or Azure, including high-volume data and real-time inference paths.
- Strong fundamentals in statistical machine learning, transformer models, and LLMs.
- Ability to raise the technical bar through mentorship and design reviews without formal management authority.
- Strong communication skills and a collaborative mindset.
- Experience in a 0-to-1 setting with a bias for action.
Pay and benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare coverage.
- Retirement savings program.
- Occasional travel may be required for in-person team or customer meetings.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
