- Company: ServiceNow
- Location: Hyderabad, India
- Job type: Full-time
About the role
ServiceNow is looking for a Staff Machine Learning Engineer to join the Agentic AI team in Hyderabad. This platform engineering group builds the foundational infrastructure for ServiceNow’s AI Agents framework. You will help product teams and customers create intelligent, autonomous agents by designing agentic pipelines using Python and Java. The role involves working on agent reasoning, memory, orchestration, and evaluation at an enterprise scale.
Responsibilities
- Lead the design and architecture of AI solutions, focusing on reasoning, memory, and orchestration in production systems.
- Own end-to-end delivery from design through deployment, ensuring scalability and reliability.
- Work with modern AI frameworks and open-source SDKs, with a focus on prompt engineering and pipeline optimization.
- Stay current with advancements in LLMs and Agentic AI to integrate new techniques into the platform roadmap.
- Mentor engineers, conduct code reviews, and define best practices for innovation and quality.
- Partner with product managers and architects to translate business requirements into technical solutions.
- Champion observability and evaluation for AI systems by building logging, metrics, and automated evaluation frameworks.
Requirements
- 11+ years of experience designing and implementing complex enterprise applications.
- Proven success in conversational AI and NLP platforms.
- Strong development skills in Java and Python, including building production-grade AI or ML systems.
- Hands-on expertise in LLM-powered applications and tooling, including frameworks like LangChain and LangGraph, and vendor APIs such as OpenAI and Anthropic.
- Deep understanding of agentic reasoning pipelines, evaluation frameworks, and advanced NLP techniques.
- Strong problem-solving abilities with a bias for action and a customer-first mindset.
- Demonstrated analytical skills in evaluating model performance, optimizing inference latency and cost, and improving system efficiency.
- Proven ability to translate complex AI concepts into clear business value and communicate with technical and non-technical stakeholders.
- Experience providing technical leadership and guiding successful AI or ML engineering projects across teams or domains.
Pay and benefits
ServiceNow is an equal opportunity employer. The company offers a flexible work environment with various work personas (flexible, remote, or required in office) depending on the nature of the work and location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
