- Company: ServiceNow
- Location: Bangalore, Karnataka, India
- Job type: Full-time
About the role
ServiceNow is looking for a Staff Inbound Product Manager to lead the hill climbing product and customer instance program. Your goal is to help AI Specialist teams improve their products by testing them in real customer environments. You will own the roadmap and scale this process so that other teams can run it independently without heavy support from your team.
Responsibilities
- Own the hill climbing product roadmap and expand its use across priority AI Specialists.
- Manage the customer instance program with business units to ensure specialists are tested in real-world settings.
- Reduce the time from shipping a change to receiving a quality verdict from weeks to days.
- Work with product teams to turn evaluation findings into prioritized fixes and stay involved until they ship.
- Create tools, guides, and defaults that allow other teams to run hill climbing methods on their own.
Requirements
- 9 or more years of work experience, including product management on AI or ML products in production.
- Experience in leveraging or critically thinking about integrating AI into work processes or decision-making.
- Proven track record of owning a product roadmap and scaling a product from one team to many.
- Experience running fast improvement loops on ML or LLM systems, from experiments to shipped fixes.
- Ability to turn expert-dependent processes into self-service tools or methods for other teams.
- Experience with agentic AI, enterprise workflow software, or the ServiceNow platform.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or required in office) depending on the role and location. The company is an equal opportunity employer and provides accommodations for candidates who need them during the application process.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
