- Company: ServiceNow
- Location: Bangalore, Karnataka, India
- Job type: Full-time
About the role
ServiceNow is looking for a Staff Inbound Product Manager to lead the product and program that improves AI Specialists through continuous testing and refinement. You will own the roadmap for the ‘hill climbing’ process, ensuring that AI Specialists are tested against real customer environments and improved rapidly. The goal is to empower product teams to run these quality loops independently, without heavy reliance on central support.
Responsibilities
- Own the hill climbing product roadmap and scale it across priority AI Specialists and beyond.
- Manage the customer instance program with business units and product teams to expand access to real-world testing environments.
- Reduce the time from shipped changes to actionable quality verdicts from weeks to days.
- Translate evaluation findings into prioritized fixes with specialist product teams and support them until the fixes are shipped.
- Develop tools, guides, and defaults that allow product teams to run hill climbing methods autonomously.
Requirements
- 9 or more years of work experience, including product management on AI or ML products in production.
- Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
- Proven track record of owning a product roadmap and scaling a product from one team to many.
- Experience running fast improvement loops on ML or LLM systems, from experiments and error analysis to shipped fixes.
- Ability to turn expert-dependent processes into self-service tools or methods for other teams.
- Experience aligning product, engineering, and business teams behind a single plan.
- Experience with agentic AI, enterprise workflow software, or the ServiceNow platform.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or required in office) based on the nature of the work and location. The company is an equal opportunity employer and provides reasonable accommodations for candidates who need them.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
