- Company: GitLab
- Location: Bangalore, India
- Job type: Full-time
About the role
GitLab is seeking a Staff Data Analyst to join its global Support Engineering organization. In this role, you will transform raw data into strategic insights that guide decision-making. You will design dashboards, reports, and data models to help leaders monitor performance, optimize costs, and enhance customer outcomes. The position emphasizes data innovation, thoughtful experimentation, and solving complex problems within an all-remote, cross-functional environment.
Responsibilities
- Own annual operating plans and capacity planning through data modeling and validation to support workforce and budget decisions.
- Build and maintain utilization and team-performance scorecards, including automated alerting for real-time trend analysis.
- Analyze Support Economics, focusing on cost-per-ticket modeling, self-service savings, and product quality costs.
- Develop performance indexes and heatmaps to identify product areas and customers with high support resource usage.
- Lead dashboarding efforts for AI adoption and return on investment, measuring the business impact of AI-driven initiatives.
- Partner with go-to-market teams on predictive analytics and churn-prevention models to identify at-risk customers.
- Define and refine unified customer-schema requirements to ensure consistent data across systems.
- Deliver Monthly Business Review telemetry, executive-ready reporting packages, and ad hoc analysis.
Requirements
- Experience as a business intelligence analyst, analytics engineer, or in a similar data role, preferably in a SaaS or technology company.
- Experience partnering with Technical Support, Business Operations, Product Engineering, or similar organizations.
- Fluency in SQL, including complex multi-table joins, grouping, aggregation, common table expressions, and conditional filters.
- Hands-on experience building dashboards and reports in tools such as Zendesk Explore, Tableau, Looker, or similar business intelligence platforms.
- Ability to translate ambiguous business questions into structured analytical frameworks.
- Strong presentation skills for communicating findings to both technical and non-technical stakeholders.
- Capability to plan and prioritize work independently in a remote, cross-functional environment across time zones.
- Additional experience with large language model-based tools, AI/ML workflows, or presenting to senior leaders is a plus.
Pay and benefits
- Flexible Paid Time Off.
- Equity Compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental Leave.
- Team Member Resource Groups.
- Benefits supporting health, finances, and well-being.
How to apply
Apply directly on GitLab’s own careers website. Omadaily never charges job seekers.
