- Company: ServiceNow
- Location: Hyderabad, Telangana, India
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
ServiceNow is looking for a Senior Staff Business Systems Analyst to join their team in Hyderabad. This role focuses on leveraging AI and digital tools to streamline business processes and enhance customer experiences. You will work within an AI-native culture that values technology and talent working together to solve complex business challenges.
Responsibilities
- Lead requirements gathering and process mapping workshops to identify business needs.
- Conduct gap analysis by comparing current functionality with desired future states.
- Support end-to-end implementation planning, including project and change management.
- Document customer journeys and identify opportunities to reduce pain points through process optimization.
- Collaborate with business, design, engineering, and product teams to build digital transformation experiences.
- Translate technical recommendations to senior leadership to influence long-term digital strategies.
- Participate in User Acceptance Testing and build proofs-of-concept for new technologies.
Requirements
- 12+ years of verifiable experience as a Business Analyst working directly with customers.
- Experience in integrating AI into work processes, decision-making, or problem-solving.
- Strong background in defining customer experiences and personalizing user journeys in cloud ecosystems.
- Proficiency in creating as-is and to-be process documentation and performing detailed gap analysis.
- Experience designing optimized customer experiences in CSM, CRM, or HCM environments.
- Ability to mentor team members and contribute to multiple complex technical projects.
Pay and benefits
The job advertisement does not specify a salary range or list specific benefits. ServiceNow notes that work personas (flexible, remote, or office-based) are assigned based on the nature of the work and location. The company is an equal opportunity employer and provides accommodations for candidates who require them.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
