- Company: ServiceNow
- Location: Hyderabad, India
- Job type: Full-time
About the role
ServiceNow is seeking a senior engineer to design and build AI-native applications for its Field Service Management platform. This is a forward-deployed role where you will work directly with customers to create conversational and agentic experiences that automate routine work and improve service outcomes. You will focus on building applications driven by model behavior rather than explicit code, ensuring that AI agents can interpret intent, reason over context, and act on behalf of users.
Responsibilities
- Build AI-native applications: Design and ship agentic behaviors for scheduling, dispatch, and service workflows.
- Author agentic instructions: Write and maintain system instructions, role definitions, and guardrails that govern agent behavior.
- Develop automated evaluations: Create golden datasets, multi-turn conversation suites, and CI gates to test non-deterministic behavior.
- Work forward deployed: Embed in customer environments to tune instructions and evaluation sets on the ground.
- Ensure quality and safety: Monitor for hallucinations, prompt injection, and data leakage in production.
Requirements
- Experience: Minimum of 5 years with a Bachelor’s degree, 3 years with a Master’s degree, or a PhD without experience.
- AI-native development: Hands-on experience with agent orchestration, tool calling, and context assembly.
- Prompt engineering: Demonstrated skill in writing instructions, guardrails, and handling structured outputs.
- Customer-facing delivery: Willingness to work directly with customers in a forward-deployed capacity.
- Technical skills: Strong software engineering fundamentals, including data structures, algorithms, and system design.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or required in office) based on the nature of the work and location.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
