- Company: ServiceNow
- Location: Hyderabad, India
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
ServiceNow is looking for a Software Engineer (IC2) to join their team in Hyderabad. This position is designed for engineers who are building reliable, maintainable AI-native and cloud-native software. You will work on well-defined features and components with close guidance from senior engineers and tech leads. The role focuses on developing solid software engineering fundamentals and gaining hands-on experience with modern development practices, including integrating AI/ML services into applications.
Responsibilities
- Develop software features and components under the direction of senior engineers, taking ownership of well-defined, scoped tasks.
- Write clean, maintainable code with comprehensive unit tests, following established coding standards and best practices.
- Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation.
- Work with assigned features from design through development, testing, and deployment with guidance from teammates.
- Troubleshoot and debug issues in development and staging environments, escalating complex issues to senior engineers.
- Follow secure coding practices, including responsible handling of customer data and AI safety considerations.
- Participate in code reviews and actively incorporate feedback from senior engineers.
- Learn and apply CI/CD practices, contributing to automated testing and deployment pipelines.
- Develop features and customizations on the ServiceNow platform, including workflows, business rules, and automation using JavaScript and GlideScript.
- Build forms and dashboards on ServiceNow, learning data model design and query optimization techniques.
- Contribute to the development of ServiceNow AI agents and skills.
- Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation.
- Participate in ServiceNow application maintenance and support for assigned features.
- Learn from code reviews, pair programming, and mentorship from senior engineers.
- Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges.
- Actively participate in team discussions, design reviews, and sprint planning.
- Communicate clearly about progress, blockers, and technical challenges.
- Participate in knowledge-sharing sessions and team learning opportunities.
- Support junior teammates and newer developers by sharing what you’ve learned.
- Take initiative to understand the broader system and how your work fits into the product.
- Participate in issue triage and bug fixing under supervision.
- Assist senior engineers in troubleshooting reported issues and understanding root causes.
- Contribute to documentation and internal knowledge bases.
- Learn from issues and help identify patterns that could prevent future problems.
- Communicate respectfully and professionally with customers and internal teams.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field (or equivalent practical experience).
- 4+ years of professional software development experience.
- Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others.
- Understanding of fundamental software engineering concepts: version control, testing, debugging.
- Basic knowledge of relational databases and SQL.
- Familiarity with RESTful APIs and modern web services.
- Strong problem-solving skills and ability to learn quickly from feedback.
- Good communication skills and ability to work collaboratively with a team.
- Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs is a plus.
- Prior experience with ServiceNow is a must. Certification is highly desirable.
- Experience with Agile development methodologies is a plus.
- Ability to take direction, ask for help when needed, and work independently on assigned tasks.
- Passion for software quality, testing, and continuous learning.
Pay and benefits
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. ServiceNow approaches its distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
