- Company: Airbnb
- Location: Gurugram, India
- Job type: Full-time
- Salary: INR 1,090,000 – 1,340,000
About the role
Join Airbnb’s elite process team in Gurugram to support high-end guests and hosts. This role focuses on delivering bespoke, high-quality customer support for high-profile clientele. You will work in a multicultural, fast-paced environment that requires adaptability and professionalism. The position is based in Gurugram/Delhi-NCR and requires in-office work aligned with business needs.
Responsibilities
- Deliver personalized customer support via live chat, social platforms, messaging, and phone.
- Take complete ownership of complex, high-stakes cases to ensure final resolution.
- Manage high case volumes while maintaining exceptional service quality.
- Proactively anticipate customer needs and offer relevant solutions.
- Contribute to team improvement by sharing insights and documenting best practices.
- Build trust with internal and external stakeholders through consistent delivery.
- Be available for on-call shifts during evenings and weekends as required.
Requirements
- 7+ years of relevant experience in multicultural customer service, preferably in hospitality or premium support.
- Experience interacting with high-profile or influential clientele.
- Graduate degree or above.
- Strong verbal and written communication skills in English.
- Proficiency with Apple/Mac OS, Google Suite, and CRM systems.
- Willingness to work 24/7 rotational shifts, including weekends and public holidays.
- Ability to work in-office in Gurugram.
Pay and benefits
- Annual pay range: INR 1,090,000 – 1,340,000.
- Eligible for bonus or incentives.
- Eligible for one or more equity programs.
- Employee Travel Credits.
- Reasonable accommodations provided for applicants with disabilities.
How to apply
Apply directly on Airbnb’s own careers website. Omadaily never charges job seekers.
