- Company: Elastic
- Location: Bangalore, India
- Job type: Full-time
- Salary: Competitive pay based on the work you do here and not your previous salary
About the role
Elastic, the Search AI Company, is looking for a Senior Support Engineer to join their distributed team in Bangalore. You will work closely with core developers and customers to provide high-quality technical support for the Elastic Search AI Platform. This role is ideal for someone who enjoys solving complex problems in a fast-paced, collaborative environment.
Responsibilities
- Resolve customer technical issues via phone, email, chat, or remote access within contractual SLAs.
- Maintain strong relationships with customers to ensure effective technical support delivery.
- Develop subject matter expertise in key product features and contribute to product documentation and knowledge bases.
- Collaborate with multicultural and geographically distributed teams to improve support processes and tools.
- Provide weekend on-call support for the team rotation (8 hours during regular work hours).
- Create lab environments to replicate customer issues and provide technical leadership in Elastic communities.
Requirements
- 5+ years of experience in technical support, system administration, or a related customer-facing role.
- Technical background in systems administration, network engineering, or software engineering.
- Strong verbal and written communication skills in English.
- Good understanding of cloud-native and container-based technologies, including AWS, GCP, Azure, Kubernetes, and Docker.
- Advanced hands-on experience with Java, operational systems (Linux and Windows), and networks (LDAP, Load Balancers, Proxies, SSL).
- Experience with APIs, REST calls, and web/application servers (e.g., Tomcat, Apache, IIS, NGINX, Jboss).
- Advanced troubleshooting skills in web technology systems (e.g., HTML, CSS, Javascript).
- Experience with SSO, SAML, and Active Directory.
Pay and benefits
- Competitive pay based on the work you do here and not your previous salary.
- Health coverage for you and your family in many locations.
- Flexible locations and schedules for many roles.
- Generous number of vacation days each year.
- Up to $2000 (or local currency equivalent) match for financial donations and service.
- Up to 40 hours each year to use toward volunteer projects you love.
- Minimum of 16 weeks of parental leave.
How to apply
Apply directly on Elastic’s own careers website. Omadaily never charges job seekers.
