- Company: Airbnb
- Location: Remote, India
- Job type: Full-time
- Salary: INR 3,780,000 – 5,400,000
About the role
Join Airbnb’s Payments Risk Operations team to protect guests, hosts, and the platform from fraud and abuse. As the Senior Risk Tools & Automation Lead, you will own the end-to-end agent experience for risk and fraud investigations. You will define investigator needs, design the next generation of the risk workbench, and drive automation through process efficiencies and AI. Your work will reduce manual effort, shorten handle times, and improve decision quality.
Responsibilities
- Own the end-to-end agent experience across risk and fraud investigation workflows, from case intake through decision and quality review.
- Translate operational needs into clear business requirements, user stories, and acceptance criteria for Platform and Engineering teams.
- Define the long-term vision for a unified risk workbench that integrates signals, account history, payment data, and decisioning into a single workspace.
- Identify and prioritize automation opportunities, including case routing, data gathering, and AI-assisted capabilities like agent copilots.
- Partner with cross-functional teams including Design, Data Science, Legal, and Compliance to align on priorities and deliver impactful tools.
Requirements
- 10+ years of experience in operations, program management, or product management.
- 5+ years of experience in fraud, payment risk, trust and safety, or a related investigations industry.
- Bachelor’s degree required; Master’s degree preferred.
- Proven track record of writing successful business requirements that led to shipped tools with measurable impact.
- Familiarity with user experience testing, discovery interviews, journey mapping, and usability testing.
- Demonstrated success in cross-functional collaboration with both technical and non-technical partners.
- Strong analytical skills with comfort using data to size opportunities and build business cases.
Pay and benefits
- Annual pay range: INR 3,780,000 – 5,400,000.
- Eligible for bonus or incentives, equity programs, benefits, and Employee Travel Credits.
- Committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
How to apply
Apply directly on Airbnb’s own careers website. Omadaily never charges job seekers.
